Personal information privacy is covered in the GDPR section. Clinical privacy recommendations: • You are welcome to have a chaperone at an appointment • It is your responsibility to wear appropriate clothing to the appointment • For home visits, you are recommend to provide a suitable room for the appointment to take place. This can include curtains and a door to close if you wish. • Written consent must be provided at the start of treatment. Consent can be withdrawn at any time.

Data Collection The data we collect and store include a patient’s full name, DOB, address, GP, email address and telephone number. We also collect and appropriately store physiotherapy notes on each patient but keep them in line with general data protection regulation (GDPR). We do not pass on your data to third parties. Data Retention We will keep your data on record for 8 years These notes are confidential are not shared with anyone except if a request is made by the patient themselves. Please contact Richard Higgs physiotherapy to make this request and we shall comply within 1 month. Your Data Rights Request to see what information we hold on you. Tell us how you want to be contacted (e.g. by email, but not by telephone) Ask to have this information amended, switched off (suppressed) or, in some cases, deleted. Control what information you wish to receive (text message reminders, special offers emails) Children (under 16) Children always should be accompanied by a parent or guardian to appointment and provides consent for their treatment and for data purposes Data Breaches Any data breaches will be reported to the ICO and the people involved will be informed

FAQs Archive - RH Physiotherapy - Heald Green Physiotherapy and Sports Massage

Where are we?

2025-07-25T11:16:17+00:00

Our clinic is based inside of Finney Lane Dental Care, 195 Finney Lane, Heald Green, SK8 3N. Please note, the clinic room is accessed by stairs.

Where are we?2025-07-25T11:16:17+00:00

Safety Policies and Procedures

2020-09-08T12:36:54+00:00

All rehabilitation programs are risk assessed according to your needs, medical condition/s and environment. Usage and safety instructions will be provided for all rehabilitation programs and equipment. Prescribed equipment will [...]

Safety Policies and Procedures2020-09-08T12:36:54+00:00

Privacy Policy

2025-07-25T11:17:01+00:00

Personal information privacy is covered in the GDPR section. Clinical privacy recommendations: • You are welcome to have a chaperone at an appointment • It is your responsibility to wear [...]

Privacy Policy2025-07-25T11:17:01+00:00

GDPR

2020-09-08T12:35:38+00:00

Data Collection The data we collect and store include a patient’s full name, DOB, address, GP, email address and telephone number. We also collect and appropriately store physiotherapy notes on [...]

GDPR2020-09-08T12:35:38+00:00

Cancellation or Rearrangement Policy

2020-09-08T12:34:33+00:00

We have a 24hr cancellation or rearrangement policy. Otherwise, a cancellation fee of up to 50% of the appointment fee may be charged. We understand that unexpected things can happen [...]

Cancellation or Rearrangement Policy2020-09-08T12:34:33+00:00